Shipping policy
Effective Date: March 17, 2025
At K&M BRANDS, LLC, we are committed to providing a smooth and transparent shipping experience for all our customers, wherever you are in the world.
1. Order Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Time & Delivery Estimates
We offer worldwide shipping. Estimated delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Europe | 5–10 business days |
| United Kingdom | 5–10 business days |
| Canada | 5–10 business days |
| Australia & Asia | 7–14 business days |
| United Arab Emirates | 7–14 business days |
Please note: delivery times are estimates and may vary depending on customs processing and local carriers.
3. Shipping Costs
Shipping fees are calculated at checkout and may vary depending on your location, order size, and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly displayed on our website when available.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and link to track your package in real time. Please allow up to 48 hours for tracking updates to appear.
5. Customs, Duties & Taxes
For international orders, customs and import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.
We are not responsible for delays caused by customs or local delivery services.
6. Shipping Restrictions
We currently ship to most countries worldwide. However, we reserve the right to cancel any order if shipping to a particular location is not possible due to restrictions or logistical issues.
If we are unable to ship to your address, you will be notified immediately and refunded in full.
7. Lost or Delayed Packages
While we strive to ensure timely delivery, we are not liable for delays caused by the shipping carrier. If your package is lost or severely delayed, please contact us at:
📧 info@zephwatches.com
📞 (989) 312-9374
We will work with the carrier to investigate and resolve the issue.
8. Contact
If you have any questions regarding shipping, please reach out to our support team:
K&M BRANDS, LLC
7345 W Sand Lake Rd, STE 210 OFFICE 1536
Orlando, FL 32819, United States
📧 info@zephwatches.com