Contact Information
How can we help?
Most questions can be answered in seconds below. If you need anything else, our team replies within one business day.
Where is my order?
Enter your tracking number to see the latest status across our international transit network.
Can't find your tracking number? Check your shipping confirmation email, or sign in to your account to see all orders.
Shipping times
Orders ship within 1-2 business days. Delivery through our international transit network typically takes 7-14 business days depending on destination.
Returns and exchanges
30-day return window from the delivery date. The watch must be unworn and in original packaging. Read the full return policy.
Warranty
Every ZEPH watch is covered by a 2-year warranty against manufacturing defects. Contact us with your order number to start a claim.
Sizing and fit
Standard 40mm stainless steel case with a 20mm strap. Most wrists between 6.5" and 8" (16.5-20.5cm) fit comfortably.
Order changes
Address or item changes are possible within 2 hours of placing your order. Use the form below with your order number.
EU right of withdrawal
Customers in the EU have 14 days from delivery to withdraw from the purchase. Our standard return process applies.
Send us a message
Our team replies within one business day, Monday through Friday.
K&M Brands, LLC
7345 W Sand Lake Rd, STE 210 OFFICE 1536
Orlando, FL 32819
United States
info@zephwatches.com
(989) 312-9374
Mon-Fri · 9am-6pm EST