Refund policy
Effective Date: March 17, 2025
We stand by the quality of our products and want you to be fully satisfied with your purchase. Please review our return and refund policy carefully before making a request.
1. Return Eligibility
We accept returns within 100 business days from the date of delivery only in the following cases:
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The product has a manufacturer defect
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The product was damaged during shipping
⚠️ We do not accept returns for products that show signs of misuse or customer-inflicted damage.
All items must be returned in their original condition and packaging, including all tags and accessories (if applicable).
2. Return Process
To initiate a return, please contact our support team at:
📧 info@zephwatches.com
📞 (989) 312-9374
Include the following information in your request:
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Order number
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Reason for return
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Photo or video evidence of the issue (if applicable)
Once your return is approved, we will provide return instructions.
3. Shipping Costs for Returns
Customers are responsible for all return shipping costs unless otherwise stated. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
4. Refunds
After your return is received and inspected, we will notify you via email. If your return is approved, a refund will be issued to your original payment method within 5 to 7 business days.
Shipping charges (if any) are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.
6. Exceptions
We reserve the right to refuse any return that does not meet the above conditions.
7. Contact Us
If you have any questions about our return and refund policy, feel free to reach out:
K&M BRANDS, LLC
7345 W Sand Lake Rd, STE 210 OFFICE 1536
Orlando, FL 32819, United States
📧 info@zephwatches.com
📞 (989) 312-9374