Return and Refund Policy
Effective Date: March 17, 2025
We stand by the quality of our products and want you to be fully satisfied with your purchase. Please review our return and refund policy carefully before making a request.
1. Return Eligibility
We accept returns within 14 calendar days from the date of delivery, regardless of the customer’s location.
You are not required to provide a reason for the return.
To qualify for a return:
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The product must be unused and in its original condition
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The product must include the original packaging and all accessories (if applicable)
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The request must be submitted within 14 days of delivery
2. Return Process
To initiate a return, please contact our support team at:
📧 info@zephwatches.com
📞 (989) 312-9374
Include the following information in your request:
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Order number
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Intent to return the product
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(Optional) Photos if the product is damaged or defective
Once your request is reviewed, we will provide return instructions by email.
3. Return Shipping Costs
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping method, as we are not responsible for packages lost in transit.
4. Refunds
After we receive and inspect the returned item, we will notify you via email.
If the return is approved, a refund will be issued to your original payment method within 5 to 7 business days.
Please note that any original shipping charges (if applicable) are non-refundable.
5. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
6. Exceptions
We reserve the right to reject any return that does not comply with this policy.
7. Contact Us
If you have any questions about our return and refund policy, feel free to reach out:
K&M BRANDS, LLC
7345 W Sand Lake Rd, STE 210 OFFICE 1536
Orlando, FL 32819, United States
📧 info@zephwatches.com
📞 (989) 312-9374